A Factual Account of My Experience at Boerne Automotive and Transmission On August 23, 2025, I discovered what appeared to be dirt in and around the fuel filler tube of my 2019 Chevrolet Silverado 1500 RST Z71, which led to the illumination of the check engine light later on August 25, 2025. A subsequent diagnostic check at AutoZone revealed an emissions leak code. After filing a criminal mischief report with the Kendall County Sheriff’s Office and a comprehensive insurance claim, I took my vehicle to Boerne Automotive and Transmission. My experience was as follows: * Initial Agreement: I spoke with Lionel Rodriguez, who quoted a fixed diagnostic fee of $180, with no requirement to sign any paperwork until the insurance adjuster had met with him. This initial lack of a written agreement or signature felt unusual for this type of service. * Varying Repair Quotes: After the diagnostic was completed, Mr. Rodriguez contacted me and confirmed the emissions leak was in the fuel filler tube. He initially quoted the repair at $380, but quickly revised the quote to $540 during the same conversation. * Discrepancy in Insurance Estimate: When I spoke with my insurance adjuster, I learned that the shop had provided an estimate for the repairs totaling $2,500. This amount was significantly higher than the quote I had received. * Final Charge Discrepancy: When my wife went to pick up the vehicle, Mr. Rodriguez stated the diagnostic fee was $193, explaining the additional charge was for "gloves and supplies." When she questioned the fee, he reverted to the originally agreed-upon $180 after I intervened via phone call. Based on these experiences—the multiple and inconsistent pricing, the significant discrepancy between the verbal quote and the insurance estimate, and the final surprise charge—I chose to seek a second opinion. The overall experience was concerning, and I would not recommend this establishment.
rEVIEWS
Boerne Automotive does superior work and got me back on the road fast. Absolutely fantastic service and they kept me informed with the status of my vehicle.
After dealing with another shop overcharging me, the guys at Boerne Auto were more than helpful and professional among timely with the repairs I needed
Here we are, five weeks and $10,866 later and we still have no car. We took a car, which ran, to Boerne Automotive, picked it up, drove 8 miles, the engine seized, we had to have it towed back to the shop and were told that now it needs another $10,500 to get the engine replaced. We took a running engine to Boerne Automotive, who misdiagnosed the problem, and now we have no car and are out $10,866. So, unless you are a mechanic yourself and can diagnose the problem for the shop, don't trust them to fix your car or back their work.
I always leave here very satisfied with the service provided Boerne Automotive. They are quick and friendly and do a great job!
Rude
Professional, friendly service with fair prices.
Went in to have brakes checked on my wife's car. Lionel showed me I has 50% life left. Did a transmission flush as well. Car good to go in 2 1/2 hours. Nice folks and clean shop